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The Power of Personalization: Customer Collaboration and Virtual Communities
Using electronic media for interaction with customers enables enterprises to integrate customer activity and knowledge about customers resulting in a high-quality relationship thus turning buying processes more efficient. In this paper we review the basics of personalization - how it works, where it can be used (the applications) and what makes it work (the enablers). Our discussion is structured around the four steps of the customer profile life cycle: modelling customer profiles, data input, data processing, and information output.
Autor
Prof. Dr. Petra Schubert
Michael Koch
 
KonferenzbeitragFachbereichFachrichtung
2005BetriebswirtschaftslehreE-Commerce
 
Schlagwörter
Virtual Communities